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Goshuingoshuin

Get help, send feedback, and report bugs

Where to go when something is confusing or broken.

What this helps you do

  • Where to go when something is confusing or broken.
  • Help, FAQ, feedback, and bug report screens are the best place to start when app behavior is confusing, incorrect, or broken.

Walkthrough video

Get help, send feedback, and report bugs walkthrough

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Before you start

  • Check account status, app permissions, and notification settings before using Pro, widgets, export, or support workflows.
  • For support requests, include the screen name, place name, and what you expected to happen.

Product surfaces

Where to find it

Use these entry points before following the steps. Links are shown only for static routes that exist in Goshuin.com.

  • Help centerHelpCenterView
  • FAQFAQView
  • FeedbackFeedbackView
  • Bug ReportBugReportView
  • Error Reporting WidgetErrorReportingWidget

Steps

  1. Use FAQ and Help Center for general questions.
  2. Use Feedback for product suggestions or unclear workflows.
  3. Use Bug Report for broken behavior, crashes, rendering issues, sync failures, or incorrect app responses.
  4. Use Error Reporting if the app offers it after a failure.

Screenshots

Visual reference

Screenshots appear here when image files are added for this tutorial.

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Start here: Get help, send feedback, and report bugs.
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Completed workflow: Get help, send feedback, and report bugs.

Tips

  • Review privacy and notification settings after changing how you use the product.
  • Include the page or screen name when contacting support.
  • Export important data before deleting or replacing an account.

Troubleshooting

  • If Pro features do not unlock, confirm the subscription state and the Apple ID used for purchase.
  • If notifications or widgets do not update, check iOS permissions and app background settings.
  • If support needs to investigate, include screenshots, app version, device model, and the screen where the issue happened.

Privacy, accuracy, or availability notes

  • Subscription and account support can involve purchase or identity details; avoid sharing sensitive information in public posts.
  • Data export and deletion are account-level actions, so review what will be included or removed before confirming.
  • Notifications, widgets, and app features depend on iOS permissions and system settings.

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