What this helps you do
- How to handle personal data before leaving or changing accounts.
- Data and account controls help you review, export, or remove personal information associated with the app.
Walkthrough video
Export data or delete your account walkthrough
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Before you start
- Check account status, app permissions, and notification settings before using Pro, widgets, export, or support workflows.
- For support requests, include the screen name, place name, and what you expected to happen.
Product surfaces
Where to find it
Use these entry points before following the steps. Links are shown only for static routes that exist in Goshuin.com.
- Your dataYourDataView
- Export DataExportDataView
- Delete Account ConfirmationDeleteAccountConfirmationSheet
- Account DetailAccountDetailView
Steps
- Export data you want to keep.
- Confirm goshuincho sync is complete if you are moving devices instead of leaving.
- Review public profile, photos, lists, and community posts.
- Read the delete confirmation carefully.
- Proceed only when you understand what cannot be recovered.
Screenshots
Visual reference
Screenshots appear here when image files are added for this tutorial.
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Tips
- Review privacy and notification settings after changing how you use the product.
- Include the page or screen name when contacting support.
- Export important data before deleting or replacing an account.
Troubleshooting
- If Pro features do not unlock, confirm the subscription state and the Apple ID used for purchase.
- If notifications or widgets do not update, check iOS permissions and app background settings.
- If support needs to investigate, include screenshots, app version, device model, and the screen where the issue happened.
Privacy, accuracy, or availability notes
- Subscription and account support can involve purchase or identity details; avoid sharing sensitive information in public posts.
- Data export and deletion are account-level actions, so review what will be included or removed before confirming.
- Notifications, widgets, and app features depend on iOS permissions and system settings.